Frequently Asked Questions
Shipping
How long does it take to process my order?
How long does it take to process my order?
Your order will be processed within 3-5 Business days.
What are the shipping times?
What are the shipping times?
Please allow for 1-5 Business Days for your items to be delivered after processed and shipped.
Returns and Refunds
Can I exchange or cancel my order?
Can I exchange or cancel my order?
All of our items are custom made to order. Once an order is placed, the manufacturer starts the process to create the item. For that reason, we do not accept returns or exchanges. We do accept cancellations within 3 hours of placing an order because the manufacturer has not yet started the process to create the item. However, if there is a problem with product you received, please contact us within 14 days of the delivery of your order, to inform us of the issue. Please also include a photo of the entire product, showing the issue.
My order is defective?
My order is defective?
We stand by our products and offer a 14 day window for damaged or defective items. We would be happy to replace those items and just need a photo to verify the defect/damage. We will send you a replacement if we are contacted within 14 days.
Stillhave a question?
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